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Payment

Major credit cards are accepted through PayPal. PayPal is a service that allows you to securely pay using your Visa, Discover, Master Card or American Express. You do not need to have an existing account with PayPal to make a payment through them.

Sales Tax

Michigan state sales tax of 6% will be applied to all orders in Michigan.

Shipping

We will combine shipping for multiple purchases.

We use Federal Express Ground shipping to U.S. addresses.  The shipping charge is calculated at checkout.

Orders to International Customers are mailed through U.S. Postal Services.  Please use the Contact form to request a shipping estimate before placing your order.

For our International Customers:

  • We DO NOT ship to countries if U.S. Postal Services does not offer insurance on the shipment.
  • Some countries charge a custom fee or import tax -- these taxes and fees are the responsibility of the customer.

Returns

Please contact us before returning any item.  Our e-mail address is doll.in.the.looking.glass@gmail.com or you can use the Contact Us form.

If an item you received is damaged or defective or if an incorrect item was shipped, you may return the item for replacement within 10 days of receiving your order.  We will provide you with a pre-paid label for returning the product to us.

If you wish to return an item for any other reason, return shipping is at your expense.   All returned items must unused and in their original condition and must be returned within 10 days in their original packaging.  You will receive a refund for the cost of the product less any PayPal fees that we were charged on the original transaction (these fees are not refunded to the merchant if items are returned).  Original shipping charge is not refunded.  You are responsible for all shipping charges associated with both the order/return.

Privacy

Doll in the Looking Glass respects your privacy and will not disclose any information you provide to us.

Doll In The Looking Glass