Policies

Payment

Major credit cards are accepted through PayPal. PayPal is a service that allows you to securely pay using your Visa, Discover, Master Card or American Express. You do not need to have an existing account with PayPal to make a payment through them.

Dolls that Look Like Your Child – A non-refundable deposit of $75 is due when you place your custom order. Once your doll is assembled, you will receive a photograph of the doll for approval. If you like the doll and wish to purchase it, your deposit will be applied to the purchase price. If you choose not to purchase the doll custom designed for you, your $75 deposit is not refundable.

Sales Tax

Michigan state sales tax of 6% will be applied to all orders in Michigan.

Shipping

We use FedEx Ground shipping as our standard shipping method. The shipping charge calculated at checkout is $25 for a single doll shipped within the continental U.S. only.

All others -- including Alaska, Hawaii and International Customers --should use the Contact form if you wish a shipping estimate before placing your order.  You may also place your order for a Doll that Looks Like Your Child and we will give you an accurate shipping price before beginning work on your photo doll.  Orders to Alaska, Hawaii and International addresses will be shipped by U.S. Postal Services.

We will combine shipping for multiple purchases.

For our International Customers:

  • We DO NOT ship to countries if U.S. Postal Services does not offer insurance on the shipment.
  • Some countries charge a custom fee or import tax -- these taxes and fees are the responsibility of the customer.

Returns

The Dolls that Look Like Your Child are one-of-a-kind creations made to your specifications and therefore no returns are accepted.

Privacy

Doll in the Looking Glass respects your privacy and will not disclose any information you provide to us.